Heritage PianoTuning & Service · Since 2003 (919) 270-9584
Raleigh · Durham · The Triangle

Your piano, sounding its best.

Family-owned piano tuning, repair and restoration since 2003. Honest work, careful hands, and a technician who's also a working musician.

★★★★★ 5.0 on Google
Preferred vendor, Duke University
Mon–Sat, 8 a.m.–5 p.m.
Randy Ines tuning a piano
20+ years
caring for pianos in homes, churches, schools and concert halls across the Triangle
Duke University◆Shaw University◆Governors Club◆Carol Woods◆Duke Chapel◆RBC Center
Services

From a simple tuning to a full restoration

Whether we're giving new life to a neglected piano or keeping a well-loved instrument at perfect pitch, every job gets the same care.

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Tuning & pitch raise

Fine tuning, pitch raises for pianos that have drifted, and regular tuning schedules with reminders.

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Repairs & regulation

Sticky keys, regulation and voicing of hammers so the piano feels and sounds even again.

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Restoration

Refurbishment to full restoration, replating of brass or nickel, and in-home touch-up finish service.

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Assessments & appraisals

Honest evaluations before you buy, sell, insure or restore, and we can broker the sale of your piano.

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Climate & care

Humidity control systems, cleaning, smoke removal and custom sound-dampening systems.

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Piano moving

Careful moves handled by people who know pianos.

Current rate
Piano tuning $250

Includes travel within 15 miles. Beyond that, a travel allowance of $0.752 per mile applies. Rate subject to change.

Travel allowance

Estimate your travel

How many minutes is your drive from North Raleigh, one way? Type it in for a ballpark.

Ballpark only. We'll confirm the exact amount when we schedule. First 15 miles each way are included; after that, $0.752 per mile (2026 rate).

We acceptCashCheckBarter

All consultations and inquiries are free. Ask us about your piano →

Specialty service

Player piano service

Your player piano is a treasure passed down through generations, and it deserves someone who knows its workings. We bring over 50 years of combined experience, and we're the only player piano technicians in North Carolina.

Initial assessmentUp to 4 hours of evaluation, analysis and a written report (4-hour minimum)
Free consultationCall to talk through your player piano. Repairs are estimated after the assessment.

Player piano requirements

  • Rate: $250 per hour.
  • Initial assessment: up to 4 hours of dedicated evaluation, analysis and reporting. A 4-hour minimum fee applies to every assessment, even if it takes less time.
  • Travel: time on the road, and accommodations if needed, are billed separately.
  • Repairs and rebuilds: once you approve the work, we bill for time and materials.
  • Deposit: a 100% deposit of the estimated Initial Assessment is required to book.

Looking forward to discussing your "beauty" with you!

Talk about your player piano
The Heritage Piano series

Short, true, and a little bit funny

Real stories from 20+ years of tuning pianos, told deadpan.

Episode 3 – Do Y'all Know Jolene?The day Dolly Parton asked the band a question.
Episode 2More from the Heritage Piano series.
Episode 1Where it all started.

See every episode on YouTube →

As seen on WRAL
"Living like Dolly would": the Raleigh piano man who played "Jolene" with Dolly Parton.

Randy isn't only a piano technician. He's a working musician who has shared the stage with Dolly Parton, so he knows exactly what a piano has to deliver when it matters.

Read the WRAL story
Reviews

What our customers say

"Randy did an outstanding job repairing and tuning our Baldwin Acrosonic piano. Highly recommend!"

Luke, Raleigh

"Randy knows his trade like the back of his hand. He IS a musician on the cellular level. His passion carries over in the services he provides."

Mary K.

"Thanks for always coming through for us in tuning our pianos. You're one of our best vendors."

Duke University, East Campus

Read all reviews →

Randy and Jennifer Ines
Randy & Jennifer: Jennifer is the brains behind the operation
Meet the technician

Randy Ines

Randy, his wife Jennifer and their eight children have called Raleigh home since 1999. He works in music full-time as a piano technician, private music instructor and professional musician with The Drifters, Bull City Syndicate and American Bowie Experience.

Jennifer is the brains behind the operation as Administrative and Operational Manager, and a few of their kids apprentice in the trade. Randy takes pride in thorough, honest piano work, and even more pride in his thirteen grandchildren.

The Ines family
The Ines family
Schedule your piano

Let's get your piano sounding beautiful

(919) 270-9584

Call or text. All consultations and inquiries are free.

We acceptCashCheckBarter
HoursMon–Sat, 8 a.m.–5 p.m. · Closed Sundays
Service areaRaleigh, Durham & the Triangle
Emailinfo@heritagepiano.net
In business since2003
Call (919) 270-9584